Call Center Representative

Poulin Design Center has been a family-owned home remodeling company for over 40 years! We are seeking a Call Center Lead-Setter who embodies our company culture, demonstrates innovation and integrity, and will help us uphold our reputation for exceptional customer service and quality work.

Call Center Lead-Setter Qualifications

• High School diploma or equivalency (required)
• 1+ years of appointment setting and sales experience; proficiency in Microsoft Office 365 and various applications; knowledge of our brands; bilingual in Spanish (preferred)
• A passion for customer service and working as a team
• Efficient interpersonal communication, organization, and time management skills
• Sound judgement, problem-solving, and adaptability to challenges

Call Center Lead-Setter Responsibilities

• Participate in goal-setting meetings with management and team
• Operate a multi-line phone system and transfer call to the appropriate extension
• Review daily call cues to confirm leads and set appointments
• Coordinate schedules for Remodel Design Associates and Solar Sales Advisors
• Provide front desk coverage for walk-in traffic and events as needed

Pay: $18.00-$20.00/hr. plus bonuses.

Benefits

• 401(k) profit-sharing retirement plan
• Medical, dental, and vision insurance
• Paid time off
• Mileage reimbursement
• Employee discounts
• Referral programs

Schedule

• Full-time, 32-40 hours per week (on-site)
• .5-1-hour meal break, non-exempt
• Monday-Friday: 8:30am-5:00pm
• Rotating Saturday: 9:30am-3:00pm

Application Question(s)

• Are you able to pass a motor vehicle report, background check, and drug screening for illegal substances?
• Are you authorized to work in the U.S.?

If you feel you are the right fit for this position, apply here or in-person at our Design Center: https://poulindesigncenter.com/careers/employment-application/

Pay: $20.00 - $22.00 per hour

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person