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Manpower Services (Hong Kong) Limited
User Support & CommunicationProvide assistance via phone, chat, or email, ensuring clear guidance for non-technical users.
Technical TroubleshootingResolve routine hardware, software, and connectivity issues across various devices.
Account & Access ManagementHandle password resets, account unlocking, and user permissions within systems like Microsoft 365.
Ticket & Incident ManagementRecord, monitor, and update support requests, prioritizing and escalating when needed.
System MaintenanceInstall software, perform updates, and maintain security compliance.
Documentation & EfficiencyMaintain solution records while demonstrating strong organization, multitasking, and customer service skills.
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